Frequently Asked Questions

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I offer individual, online therapy to adults (18-64 years old) living in North Carolina. Therapy services are conducted with Zoom's HIPAA compliant video conferencing platform.

My current hours are 10 am-7 pm, Monday through Thursday.

• I offer free 15-minute consultation calls to help you determine if my therapy services fit your needs. My consultation availability is listed on https://calendly.com/maya-mayapintartherapy/consultationcall
• You may also call (646) 504-9332, email maya@mayapintartherapy.com, or reach out to me on my "Contact" form to schedule your free consultation call. 

• Intake/initial evaluation (60 minutes): $185
• Individual sessions (60 minutes): $175
• Individual sessions (50 minutes): $150
• I offer a limited number of reduced fee slots for folks who are unable to afford the full session fee. Please reach out to see if you qualify.
• If I am not in network with your insurance, I can provide Out-of-Network superbills, which can be submitted to your insurance for reimbursement. 
• Payment is expected at the beginning of each session, and can be paid electronically through the client portal.
• Debit, credit, HSA, and FSA cards are accepted.

Yes! I'm in-network with the following insurances:

• Aetna (also in-network with NC State Health Plan, and I'm a Clear Pricing Provider)
• Blue Cross Blue Shield 
• Cigna 

Please note: I'm in-network with most plans under Aetna, BCBS and Cigna. Insurance benefits are verified by me as a courtesy. However, I cannot confirm the accuracy of the information given. Prospective clients should also confirm benefits directly with your insurance company. You can call the number on the back of your insurance card and ask your member representative about your "mental health, outpatient, office visit" benefits.

Please note once you have booked an appointment with me, it means I have reserved time in my schedule exclusively for you. If you cancel your appointment less than 48 hours before it is scheduled to take place or no-show, you will be charged a broken appointment fee.

• Good Faith Estimates show the costs of items and services that are reasonably expected for your health care needs for a service. The estimate is based on information known at the time the estimate was created, and does not include any unknown or unexpected costs that may arise during treatment.
• You are entitled to receive the estimate in writing at least 1 business day before your scheduled medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate. 
• To learn more about your right to a Good Faith Estimate, please visit https://www.cms.gov/nosurprises or call 1-800-985-3059.

• If you are having an emergency, call 911 or go to your nearest emergency room.
• Call 988 for the National Suicide Hotline.
• Mental health and substance use crisis resources by county in North Carolina: https://crisissolutionsnc.org/
• For additional mental health resources: https://naminc.org/crisis-info/